written by on 03/05/2014
In short, I ordered something. It didn't arrive and Redspottedhanky are taking no ownership for this and in no way are looking to offer any level customer service at all! Very disappointed and I won't be using them again...I'll go back to thetrainline.com!
I recently purchased some train tickets to be delivered by post. I phoned them as my journey is in the near future and I still do not have any tickets. I was advised that the system for re-issuing tickets is not working; and even if it was there is nothing they can do. "The tickets are non-refundable". I need to buy more tickets.
Very poor customer service. Where is the common sense and empathy!