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“Sent wrong item, non-responsive”

written by alenam on 01/05/2014

I was sent the wrong color glasses. When I contacted them, they were defensive and non-apologetic. They informed me the color I had ordered was sold out.

I have been emailing them for A WEEK trying to get them to send me the return shipping label, but they have only sent me custom forms.

I have received an invoice from FedEx to pay $29 for customs on the glasses and I've never had to do this before. They are unresponsive about refunding.

I've had to escalate this to paypal.

Unprofessional, unresponsive, terrible service.

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