Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2562557

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Buyer BEWARE! Important ”

Written on: 01/05/2014 by Josephinem1948 (1 review written)

I booked a flight for my husband and I in March 2014 to LA. Through the Expedia website, I received confirmation via email on the booiking. On my flight out I was told that Expedia had double booked us on the same flight and to check that I had not been charged twice. I checked my visa statement and sure enough we had been charged twice!the cost of $ 1150.00 !
I called the customer support team informing them of my dilemma, the agent on the phone could hardly speak English and I had a very hard time understanding her. I was on the phone for almost 2 hours most of the time waiting on hold as I was transferred over from one agent to another, then I was finally told they needed more time to resolve the issue and that I would be contacted via email. I was contacted later by email, and informed that it was not a website area and NO REFUND would be processed!!!! I was absolutely incensed that I have been robbed by expedia through their error not mine and expected to just "suck it up!" So please be aware of the"sharp and underhand practice " of this company as I would not like anyone else to suffer the same experience!