written by qmSutherland102 on 30/04/2014
4 weeks ago i received a letter from countrywide stating i owe nearly £500 for the year of 2010. i have never been informed of this amount before now. so.....over the last few weeks I have emailed back and fourth to the most unhelpful, rude and ill mannered people i have ever dealt with at countrywide regarding this. i have asked for a breakdown which they said they incorrectly credited my account (i never received any cash) so i then asked the total i should have paid for 2010 to which they replied just over £700, when i replied saying my records show ive paid over £900 for that year ive had no reply but have received another letter today to say pay it by 15th may or charges will be applied. i emailed the payment department to say this is in dispute please put my account on hold and their reply was no your account will not be held pay it by the 15th or incurr £144 charge. this is just the icing on the cake. countrywide write to us at least once a year to say we randomly owe money. i am now seeking legal advice as i dont believe they can request money four years later nor do i believe i owe it.......