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“bill contract declined ”

written by goldiefish on 29/04/2014

I have been with o2 for years now and decided I would change to bill pay from pre pay. they had an offer online so I decided to order my phone this way. First thing that went wrong it would not accept my credit card details. I got onto o2 who informed me to use someones elses credit card which I did and the order went through. I received an email the next day looking for the Id, bank details etc which I faxed on to them. An hour later I received another email stating my transaction was cancelled again. I got onto o2 few times and was told yes it was cancelled but they could not tell me the reason why it was cancelled and there is no one I could talk to about it that could give me answers. there is no reason why i would be declined for bill pay. I am working same company for years have bank account two years dont which is never in debt. all I was told is they understand why i am frustrated but there is nothing more they could do and to try again in 6 months. I was disgusted with this service and could not understand why I was declined and the fact no one could discuss with me. I have now moved networks because of this.