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“Cancelled my flight!”

Written on: 28/04/2014 by Williamsir322 (1 review written)

We had three flights planned through Carlton Leisure. They wrote asking for documentation which we provided.. this was a couple of months prior to flying. They got the drivers license and passports, however, they took it upon themselves to cancel the reservation because they wanted a photocopy of my credit card as well. Instead of just asking for it, they cancelled and said to rebook, by this time... fares went up $1,000.00.. yes $1000.00. Worst customer care.. they told me they wouldn't help rebook. Shame on Carlton Leisure.

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