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“Good service after a misunderstanding”

written by zlThornton203 on 28/04/2014

We ordered a leather eco bed. This is not leather and as it turns out none of the 'leather' beds are unless you place a special delivery. We were initially disappointed when we got the bed as it was not real leather. We contacted Laybrook and they were very nice about it. There was a little scuffing on the bed which we let them know about and this was absolutely not an issue.

Good service is in how dissatisfaction is dealt with and Laybrook was understanding and attentive.
So if I was not so happy at first I am now and we have a wooden bed. The beds themselves are absolutely amazing and I would recommend everyone to get one. We sleep too much to waste it on a bad bed.

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