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★☆☆☆☆

“Beware of using Booking.com”

Written on: 24/04/2014 by ywEmery143 (1 review written)

Hello: First let me say this, I take full responsibility for not doing the math when I had booked the hotel through booking.com. I learned a valuable lesson and I feel that I need to inform anyone who may make the same mistake that I did. When searching for a good value, I came upon booking.com. The only thing that I saw was the price of $99.00. I did not pay attention to the fine details nor did I do the math. I am accustomed to a website breaking down pricing per day. I assumed (yes again my fault) that each day was priced at $99. Turns out that after checking out, that I had agreed to a pricing of the first night of $169. I had called the hotel first thinking there was a mistake. They informed me that the pricing was correct. I then called booking.com about what I had thought I had been charged incorrectly. Their response "We do not break down the pricing individually" and the pricing was correct. I know that I am in wrong for not doing the math; however, I know they are BANKING on that mistake. A lot of people will do exactly what I did. I did do a review for the hotel stating what I liked (which was the view of the fireworks for Disneyland and the comfort of the beds); but, I also stated what I was unhappy with (luke warm showers everyday one was taken). My review was not posted. In addition, I was asked to rate booking.com based on my communication with the customer service. As of yet, I have not received any type of communication regarding my complaint of TAKING ADVANATAGE of the assumption of an individual. That in its self speaks volumes! It just reiterates what I have been feeling and thinking. I am going back to Anaheim in August. I cancelled my reservations that I had with booking.com after I did my homework. I booked a room directly through a different hotel (which is comparable and my opinion better) and I ended up saving a $100 If nothing else, I hope to persuade just one person not to use the website if not a lot of people. DONT do what I did. Please learn from my mistake! I apologize about the lengthy description; however, I did not know how else to describe the injustice I feel without giving detailed info.