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“Bad service and worst support”

written by Customer1231 on 16/04/2014

Vodafone lives on presumptions of their own which is that every thing is perfectly fine. The couldn't solve the network problem I had at my previous address in 5 months while on daily bases they would tell me that it will be fixed in 24 hours, 2 days, 3 days 5 days, one week etc while on their network coverage map it was showing perfect. I moves home and have the same problem since last 1 month and again the network coverage map show everything perfect indoor and outdoor for my address. They told me that they have some "unexpected issues" in the area which they are working on and can't tell me the time it will take them to fix the issue. But i am sure that the don't know how many years in will take them or even if the will be able to fix it at all and i seriously doubt they are doing anything at all coz it should have been fixed in 5 moths in my previous address.

I complained about it to ombudsman and i received a letter today stating that their decision is in favour of vodafone because they i can still make calls form some places.

i really have my doubts about the independent of ombudsman too. because i have signed up for a service and why would they expect me to pay full just because i am getting something no matter everything.