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★★★★★

“Excellent reliable service”

Written on: 11/04/2014 by Jaydan408 (1 review written)

We have used Booking.com extensively for bookings worldwide. It is clear, easy to use and reliable. When we had difficulty cancelling some bookings last year due to illness, their staff pursued this for a week in two different time zones, each shift picking up the task and keeping us informed. This resulted in our not being charged for cancelling two bookings. When a third provider tried to charge us two months later, they dealt with it swiftly.