Report Abuse

“Avoid at all costs ”

written by Abigail1967 on 10/04/2014

Absolutely terrible company! Do not order from them! The marginal savings on products does not make up for the amount of time you will be left waiting for the delivery! They quote 5-7 days.

After 14 days I had seen no dispatch email so got in touch. They informed me that a few items from my order were out of stock! Why they are allowed to take orders and then your money when they have no stock of the items your ordered and therefore no intention of honouring the order I do not know.

Customer service is so poor they do not even contact you to advise of the delay. They waited for me to query where my order was. I was told numerous different dates they were expecting delivery of stock, each time it didn't happen. What a surprise. I gave up and cancelled the order. I am currently awaiting a refund so we will see how long that takes. I will be getting in touch with my bank if it takes longer than a week.

Other sites have to advertise when they have no stock and miss out on the order but these people get away with misleading customers! They just want the order so they take it anyway and then leave you waiting for your order. As I said I think it is awful I was not contacted in the 2 weeks I was waiting for the order to explain the delay. To then be fed different stories about waiting for stock is just not on.

I would rather pay fractionally more for my order elsewhere and actually receive my order in good time.

Avoid avoid avoid.