written by MadalynnFry1954 on 10/04/2014
Order an item using the online service Monday at 1pm, choose their express next day delivery service for £5.95. Their website clearly states order before 3pm for next day delivery, which I did. Attempted to call their customer services Tuesday and Wednesday, after 20 minutes on hold I was cut off!!!! Item arrived on Thursday morning, tracking code showed it was dispatched Wednesday afternoon, not really express service then!?! Attempted to call again, and manage to speak to someone and she couldn't explain why this happen etc etc, and would I like a refund for the £5.95?, explained that I ordered it was ugrent that I got it the next day. As it didn't arrive in time and I had to find another option. Hobby Craft are getting this item back, with a letter of complaint. I'm a first time customer, and it shall be my last.