Written on: 10/04/2014 by jayinthebox (8 reviews written)
I went to return an item this January and because it was reduced by 50% plus, I was told that I could not get anything (including a voucher) unless I purchased something else. A printed policy statement at the tills said the opposite, but they refused to budge. Odd.
Anyway to cut a long story short, it's not always the best. That said, it offers good value items and the online team is responsive. Like nearly all of the High Street stores though, they don't seem to accomodate order changes which is a real waste, but overall they are a decent department store with decent stock on offer, especially during sales time.