Written on: 09/04/2014 by simoncrowe (1 review written)
MEGABUS - A Real Review
AVOID THIS SHAM OF A COMPANY AT ALL COSTS! They have no concept of customer service whatsoever. I recently got a bus to london - it was 50 mins so i missed connecting trains, had to get a taxi then on ym return journey they made my spend £25 on another ticket because I was late
When they're late its totally fine - when im late i have to give money to them! One sided, shortsighted and idiotic.
I have asked their so called customer services for the address of their head office twice and they refuse to give it. Try talking to them about your concerns and they spurt out prewritten scripts like robots without applying their brains, using common sense or even attempting to understand the trouble you went through.
****NEVER EVER AGAIN - AVOID MEGABUS AT ALL COSTS****