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“Don't transfer to First Utility!!!”

written by Franklinzw171 on 08/04/2014

We transferred over to this company as we hadn't received a bill from our current suppler in over a year. All seemed to go smoothly until we tried to submit a meter reading. It has now been over 6 months since the transfer and still we are unable to submit the readings and mot received a bill. I have rung on numerous occasions and been on hold for over half an hour each time. The representative always say they will sent an email to the appropriate department to get the matter resolved but nothing has been done. We have emailed our concerns to the complaints department and still nothing has been done. We are at the end of our teather and don't know how to get the matter resolved. For the sake of your sanity, use a different provider!!!

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