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“Absolutely horrendous customer service”

written by Shepherd360 on 08/04/2014

I have an internet based savings account with the building society. I recently moved house and have tried to change the address on the account, which needs to be done by post even though this is an internet account. In the meantime, YBS have had some post returned to them, so I now cannot access the funds in my account due to a security block being put on the account due to it having an out of date address, and having just spent 30 mins on hold to their customer services and passed through all of the security checks twice I have now been told that in order to be able to reactivate my account I need to take 3 forms of id to my local branch. This completely defeats the point of having an internet based account.

Will be closing my account tomorrow and avoiding like the plague going forwards!!!

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