Written on: 08/04/2014 by paulchenier (1 review written)
Having paid £1300 cash for a plasma TV I was a little upset when it developed a Fault within 20 days of purchase. After doing some on line checking it was clear that this fault was well known (vertical line appearing on the screen). I then contacted Woolworths who gave me the number of Panasonic UK. Panasonic UK then stated that as it was less than 28 days old it was Woolworth’s responsibility and that they should replace it. Contacted Woolworths who eventually admitted that they would replace it. They then stated that because I had paid in cash they would have to collect it inspect it and then if the fault was deemed to be technical they would refund my money. I would then have to re-order the TV.When I asked why they could not replace it one for one they stated that as I had paid in full this was not there policy. They also stated it would take up to 14 days for me to receive a refund if they found that the fault had not been caused by me. I will be taking photos of the TV now, when it is packed and when the TV is collected. Terrible service all around but sadly I am not surprised.