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“Worst service ever! ”

written by Jmason9811 on 03/04/2014

My past 3 travels with this company have been filled with staff who cannot communicate, cannot talk in a good manner, make the passengers feel threatened, and have no respect for the company they work for. For the face of the company this is unacceptable.
First travel I had very bad experiences with was a travel from Manchester to London, the driver couldn't complete his journey in time, making me miss the connecting journey, stopped at Milton Keynes and I asked if it was possible to change to the other coach that was currently in the station, headed to Gatwick,
I was told I cannot change as it was not my route. Although this was my final destination with national express,
I decided to go to purchase a rocket from the counter inside, and was told I am not able to as it was already full, this wasn't the truth as it was half empty. As I walked back to the coach to London Victoria I had come from a woman from my coach also asked to change. Although 5 minutes earlier I had received a very rude no from the staff, she was having her luggage taken from the coach and moved onto the Gatwick coach. As I approached to ask why I wasn't allowed I was shouted at by another staff to go away. I felt threatened and very upset at this service they gave. I departed my journey at London Victoria and made my own way to Gatwick through other means. No thanks to the rude service of the national express staff and drivers.

My last two travels with this poor company, have been running very late, with each time. Driver change happens, the next driver is still due his break as he cannot complete the journey in the time he has left.
Making another 30 minutes late for everyone.

The coaches have been clean to say the least, this being a new coach, should be in good condition except, it is very rare to find any of the plugs to charge the phone, as they just don't work.

What's going on with such a big company that they are so incompetent to manage it properly?

Staff training.. Coach maintenance.. Just seems not to exist!

National express doesn't deserve even one star.

Thank you national express and all the rude incompetent staff and drivers that make everyone's journeys so uncomfortable and stressful. I do give them 5 stars for that!