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“Poor customer service - extremely unhelpful”

Written on: 31/03/2014 by Medeirosnm40 (1 review written)

The customer service team is awful! Any queries we have had have either been unanswered, given a stock response as if from a machine or totally incorrect! Extremely poor!
An example: what is the hand luggage for my Philippine airlines flight to Brisbane?
7 to 10 kg.
Is that 7 or 10?
7 to 10 kg
well which? somewhere in between?
7 to 10 kg.
Forget it I will look on the airline website. (to find it is a max of 7kg (So not 7-10 kg at all)

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