Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2518719

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Absolutely useless!”

Written on: 30/03/2014 by Greenwell (1 review written)

I ordered flowers for my very ill sister-in-law in hospital. When the confirmation page came up on the website the address was incomplete - they had omitted both the hospital name and the name of the ward. There was a facility to edit the order but although you could edit the message there was absolutely no way to edit the address. I tried countless times to send a message to the company to alert them of the problem but when I pressed Send the message would not send. Although I received an email to say the flowers had been delivered, they never did arrive although the family were looking out for them in the hospital. Alas, my sister-in-law died in the hospital at midnight last night.

I was hoping that it would not become necessary to write a review such as this, but when I tried to send a message asking for an apology, again when I pressed Send the message absolutely would not send. So this seems to be the only way to get in touch with the company. I wonder if Serenata will take any notice now. My order was No 214930531 and the sum I paid was £44.98. I trust that they will send me an apology and refund for this amount. Elisabeth

Visit serenataflowers.com