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★☆☆☆☆

“More than poor!”

Written on: 28/03/2014 by DestinyMcCarty (1 review written)

Ordered desk table online as not available in store. Problems encountered so far
1. Table arrived damaged
2. Called up and replacement arranged and was told would get confirmation in 48 hours (note 4 min call wait time advised was actually 14 min, also no case number provided)
3. No confirmation arrived
4. Called again and was told no record of original conversation and undertone was that as I didn't have a case number the initial call never happened (note 4 min wait time advised was actually 15 mins)
5. Arranged collection and replacement after escalating to customer services
6. Offered voucher in recompense
7. Replacement arrived but carrier had no instructions to collect
6. Replacement damaged
8. Called again now having two unusable products (note 15 min wait time advised actually 22 mins)
9. Asked about voucher and told no record of conversation so explained that really not happy and expected them to honour their offer
10. Arranged yet another replacement and collection
11. Customer services called back to confirm voucher would be provided

On 10/11 still waiting final confirmation emails so who knows whether this will go as planned. So far have been waiting a month from original order so not great and spent about 2 hours in total trying to fix. Value for money would be higher re: rating if had had an undamaged product on first try.