Written on: 28/03/2014 by Parkerzl460 (1 review written)
Originally purchased this product 16 months ago. Similar problem to the one described in so many reviews here. Pump action stopped and water no longer heated or steam produced, but just releasing water all over the floor. After several e-mails I returned it and the unit was replaced (After only 4 months of use). The replacement unit has just done exactly the same, but as it's over 12 months since my original purchase they can only offer a repair service (£39) or a replacement (£60). I do not use my steam cleaner all that often, so wouldn't think this is down to wear and tear but rather cheap manufacturing!
Most unhelpful staff and awful service considering the current unit is less than 12 months old. Not worth the money!