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“Customer Service Review”

Written on: 26/03/2014 by Nevetsw (1 review written)

I ordered a pair of toe clip pedals from Evans and fitted them to my bike. At first I didnt realise why I didnt like them but whilst cleaning the bike one day I noticed they had an "M" stamped on them. I contacted their customer service regarding this as there was no options to buy in different sizes when ordering online. There was a bit of confusion initially but a very nice lady rang me up and apologised for the mix up. SHe asked what shoe size I was and said a replacement pair of toe clips are on their way to you tonight. The arrived next morning. Well done Evans - nice to do business with you.

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