Written on: 26/03/2014 by DamonBailey (1 review written)
I'm totally bamboozled by their appalling approach to Customer Service.
I can't seem to get an actual human being to respond to my completely clear queries re my Order return. All that happens is they send some pointless template email that just restates the same information and doesn't look at the individual case.
I've also asked to make a formal complaint and I get no response to that either. I haven't even had a supervisor come back to me to escalate the issue given that I've had no adequate response from the people on the floor. Even companies with offshore Customer Service do better than this. It's shocking and I can't believe the people who actually run and own the company want it to treat customers this way.
I'm legally entitled to a refund for a clear case of goods being 'Not fit for Purpose' and this also entitles me to a refund of postage, but it's now a month after I sent the goods back and they still won't give me my refund, nor will they explain anything.