Report Abuse

“Fees not fair, customer service takes 3+ weeks to reply”

written by Jaylynu246 on 20/03/2014

I cancelled my card with Fuelcard today. I had a written agreement with Fuelcard that our business would never be charged a 'non use charge' (£36 per quarter) because our business is seasonal. I was charged the non use charge in Feb. 2013 and Fuelcard refuse to stand by the written agreement. They say it was an agreement with a person at Fuelcard and their opinion and may not be the views of the company. The letter is written on Fuelcard letterhead, by a Senior Accounts Manager in 2010. On 25 Feb. , the day I received my invoice from Fuelcard with this NUC charge, I sent and email with the written agreement attached. On 17 March (21 days later) with no reply I sent another email and finally received a reply from customer service. In the meantime while I was waiting for customer service to respond a new card was issued and charged to my account £15. I have closed my account today because my business doesn't start up again until May and I would be charged another NUC £36 at the end of April. So, Fuelserve has just ripped me off for £50. I can also say that over the years customer service have been more and more difficult to deal with. Long delays are normal.