Written on: 19/03/2014 by NatalyMcDermott (1 review written)
I normally do not review services but since I've experienced this I would like the others to be careful. I ordered flowers to be delivered to my partner on his Birthday as we both work in two separate countries. As it is the tension of long distance relationship is big enough. So I wanted to send some flowers to neutralize the tension in between. I paid GBP 65 for a bouquet of white lilies and white roses to be delivered before 1pm on his birthday. On the day until 1.30pm I received no confirmation of delivery so I started to contact the customer service. After constant reminder the flowers got delivered at 5pm. My partner sent me the picture of the flowers delivered and I was shocked. It looked like a child had assembled few flowers and weeds from his back garden. 3 red roses and 3 lilies with some ugly bulk of leaves covering the few flowers. I sent the pic to the customer services along with my disappointment and I was promised a replacement for it delivered later. a week later yet no signs of the flowers. Only this time when I contacted my customer service officer had changed and I was told we will look into this matter. Its not a surprise that my relationship that required TLC was shattered due to the inconsiderate approach of the company.
So if you value your loved ones do not rely on this company for important occasions.