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★☆☆☆☆

“Appalling customer service”

written by ZaidenShields on 18/03/2014

I have been with Three for many years on monthly contracts. I was very pleased to see they were now offering free calls to 0800 numbers to customers on 24 month plans. That's me I thought. But sadly not. It is apparently only for new customers or if you change to a new call plan for an additional charge. I was quoted an additional £3 a month on top of my current £35 contract. So much for being free!!

I called 3's customer services to query the position. The call lasted over 40 mins and mainly consisted of me being put on hold or being totally patronised and spoken to as if I were a 2 year old. Very, very poor customer service. I have found this in the past, but it gas got worse.

Unfortunately I have 18 months to run on my current contract. However, at the end of this period I will certainly not be renewing with Three. Why do companies spend so much energy trying to woo new customers and put in so little in to keeping loyal customers. Three has just lost one!

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