Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2496129

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Argos is worse than the worst of dodgy ebay stores”

Written on: 18/03/2014 by stradbally (6 reviews written)

Having been a customer of argos for 40yrs. plus, 15 months ago I bought a silentnight mattress from them with a 5 year guarantee. I made this purchase with confidence ( using my past experiences as my yardstick). Oh dear Oh dear, what a mistake that was. Recently, a fault developed, and I confidently contacted Argos expecting the problem to be resolved. HOW WRONG I WAS!! Although the terms of the 5 year guarantee clearly stated that Argos would liase with the manufacturer to resolve the problem, this is what they actually did----They sent me an email that stated that under the sale of goods act, after 6months it was down to me to prove to them that I had not damaged the item myself, and would have to pay for an inspection myself. What argos are effectively saying is that they assume that I am telling lies until proved otherwise. What a dreadful company Argos has become over the last couple of years or so. At the end of the day I have had to contact the manufacturer directly, and they, fortunately, are showing far more integrity than argos and are dealing with the problem.To Argos---Thanks for the 40 years of good service, but now that customer service is clearly a thing of the past, I am afraid that it is now goodbye.