Written on: 17/03/2014
Having booked a flight to Thailand I had to change my flight for an earlier return . They tried to charge me £375 which I refused then £285 which I refused and finally £232 take it or leave it . Originally told £110 when I bought the ticket. There reason was I paid a special low price for my original ticket ( £600 ) , I don't think so and their were flights available at that price and less when I searched the web when trying to return early . Tried to contact Etihad UK but put on hold 3 times listening to same music until my money ran out . I am a frequent flyer long haul and self financed . This was a bad experience though not the first , ( Travel Up overcharged my card by £500 and it took over a week to get my money back and the threat of police and bank fraud teams ) .
My advice is to stick with a well known and trusted travel agent that have all the accreditations ATOL etc , e.g Thomas Cook and have shops that you can walk into , even though you will pay more for your flight