Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2492595

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“After choosing free tracked postage, I wasn't supplied...”

Written on: 14/03/2014 by lizzibeef (1 review written)

After choosing free tracked postage, I wasn't supplied with the label to do so. So I sent my handset in costing £3. When my phone arrived it was devalued. I email the company stating I wanted both my phone and £3 back. A week passed and no phone or reply.
So I phoned them to get an extremely rude man. He told me he wouldn't cover the postage costs as it was 'my own stupid fault for not ringing before I sent the phone' asking for a manager I was put on hold. 10 minutes later no manager but an explanation about my handset.
I told him although he's upped the price by £2 I still wasn't happy and wanted it back,only to be told my handset had been misplaced. I am fuming. I told him if my phone isn't in my hands on Monday morning, I will be informing the police of theft, ringing trading standards and if needs be taking the company to small claims court.
I am so stupid for not seeing this before. Disgusting customer service. Stay away at all costs.