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“Excesive undisclosed 1 bag charge, arrogant and rude...”

written by schunder on 10/03/2014

Booked flight with Swissair London to Geneva through Expedia. Told our ticlets did not include hold luggage. No notification of this charge on Expedia. Swissair website promotes its Free bag allowance policy! Only in very small print says certain tickets do not include bags. Cost of putting bags in hold 80Chf! Swissair staff completely unhelpful and rude. Quite.frankly tjey couldn't care less. Avoid. Swissair at all.costs!

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“Excesive undisclosed 1 bag charge, arrogant and rude...”