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★★★★☆

“Great Holiday.”

Written on: 08/03/2014 by Ginaloustar (1 review written)

I booked an all inclusive holiday to Puerto de la Cruz through icelolly.com on the deal of the day, only realising that the company I was dealing with were JT Travel after making payment. I came on here and read the reviews and felt sick, so many bad experiences had been had.
My experience of them is brilliant. I dealt with Sunny and Sheldon both were polite and helpful. All documentation for flights, hotel and transfers were through within 12 hours of booking.
We set off on Feb 23rd, where unfortunately we had head winds and were delayed by 45 minutes meaning we had missed the transfer but within an hour a new transfer had been arranged and we were on our way to the hotel.
Palmeras Playa although very nice and clean(the cleaning staff were excellent and very friendly)was understaffed and we were constantly having to ask at reception for someone to man the bars. The food was barely warm but it was edible after a blast in the microwave.
We were told to expect a text message on Thursday to give us our transfer pick up time, I received it on the Tuesday morning.
On the day of our return the bus was waiting for us 5 minutes before the scheduled time.
I would recommend JT Travel as they were friendly and efficient and will definitely use them again.