Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2485562

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★★

“My search for a hosting provider is finally over!”

Written on: 06/03/2014 by peterbroadbent (1 review written)

I've gone through a number of hosting providers, UK based, US based - starter accounts, business pro accounts etc. and have always come away finding I could not get a decent mix of services and support.

Moved one of my sites over to Krystal after seeing the rave reviews, and all I can say is they certainly true.

Over and above the usual services provided by any hosting provider a few things really shone:

Full, automated daily backups - of the filesystem and databases, with 30days worth of backups available at any time - even on the cheapest hosting account.

Raw access logs - some hosting providers don't give them out, but they're very useful when you want to dig into things like bandwidth etc.

Server resource usage - CPU, RAM, IO, etc. very useful for keeping track of what is actually going on, and how your website(s) are using resources.

As for the support - I've had replies to tickets at 23:30 on a Sunday night - my ticket wasn't particularly urgent and I wasn't expecting a reply out of business hours.

On average, the ticket response time is about an hour, which is unbelievable.

There is also a 24/7 emergency support number on the premium accounts - which I have never found on other hosting providers.

Additionally, the level of support is fantastic - they go out of their way to help you with items, even when your query is out of scope of what a normal hosting provider will provide.

I can finally settle down with a single provider now, knowing everything is in extremely good hands. Give them a try, you won't regret it.