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★☆☆☆☆

“beware NFU house insurance”

written by frances.rossi on 05/03/2014

I have been trapped living at a house in an area for 11 years as this is how long it took the NFU to sort my claim!!!
I was flooded by a BURST water main NOT on my property but on the road.The flood people they sent to sort everything in the beginning were dam useless! the work men did not turn up or tell me when they were going to turn up so every day i was moving my car for them. the work was shoddy they would not listen when i said i would pay extra for better doors!! i came home to find the rubbish doors hanged the wrong way!!! they did not want to pay for my horses to go to a yard even though my fields were also flooded!!!!
they thought i should go into a hotel but i had to fight to get my cats into a cattery!!!
i can go on and on!! but then i had another Flood care of Anglia Water again!!! Again on the main rd. ANGLIA WATER was no better as was not interested as i was insured and still made me pay my WATER BILL!!!
i was ill at the start of all this and could not fight my corner very well but they would not listen anyway!!
WRONG coloured woodwork no oven top,badly fitted kitchen,threw my outside light away replaced with inferior plastic thing in wrong place!!
PUT A PLASTIC MEMBRANE down but instead of a sheet covering the whole area they cut it and did not make sure it went up the wall correctly.
In the end i said dont do any more, i had already been OUT OF MY HOUSE 10 YEARS!!!!!!!!!!!! finally they paid me off but NO COMPENSATION!! they PUT MY INSURANCE UP AND MY EXCESS WAS 20,000 for FLOODS!!! I WAS FLOODED BY ANGLIA WATER AND I ENDED UP THE VICTIM OF VERY BAD INSURERS

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