Report Abuse

“BT Infinity Knightmars”

written by dconnell62 on 04/03/2014

I order BT Infinity on the 14/02/14 with Phone and was told the activation date will be the 28/02/14.

On Friday 28th my Phone line was switched across but was told on the website there was a delay on the broadband.

After waiting all weekend with no contact from BT regarding this I called them to get a update and was told: That the issue was at the exchange and a engineer will fix the problem between 1pm and 6pm on the 4/3/12. I thought great........

At 1pm I check the website to see if it had been update and was shocked to find my new date was the 11th of March. So I called again and was told that I need to engineers one on the 4th at the exchange and a second on the 11th outside my flat. When I said that was not good enough they brought the second engineer forward to the 6th. I though great.....

I then get home and find that they had called my wife arranging access to my flat on the 11th. So I phoned again and was told they need three engineers two the same as before and one in my flat. I have fined the phone call saying that if it is not installed by the end of the week I am going to cancel. So I am awaiting a call back (Which I don't think is going to arrive)

Just thought I would let everyone know that your original activation date does not mend anything and they seem to change at wim

Dave