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★☆☆☆☆

“Selfridges online is the worst shopping experience ever!”

Written on: 03/03/2014 by FrancisNielsen (1 review written)

Lets start by saying I like the London Store so thought it would be a good idea to shop online with Selfridges as they are a well known brand. I wish I didnt. The electric item I bought broke within 3 weeks. I was instructed to send it back to the Oxford street. I did this and waited. I carried on waiting not knowing what would happen next as I had no correspondence. I called to find out what was happening and was told I would be called back. Again I waited. This call never came. I am still waiting after many emails and many calls to Selfridges for my refund but I fear that will never come either. Its been over a month now and still I wait. This is without doubt the worst customer services experience I have ever had from a company and that includes BT. I will never shop with Selfridges again and will make sure all my friends know of this experience.