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“the worst company”

Written on: 01/03/2014 by Danielleb1963 (1 review written)

the worst company. I wanted to cancel a trip. If you choose from the phone menu number 2, ta cancel a trip, the waiting time is very long. On the 3rd day of the attempts someone answered. The person said that I can not cancel tickets. I told him that my wife is pregnant and that I can not travel. They put me on hold. After an hour of waiting I take wife's phone, I call them again and choose to buy a ticket, in less than a minute someone replies. I said I'm waiting on another line to cancel the trip and that there is no one answer. He said that at least another hour I must wait. I've told him that I have a feeling that they ignore me and they don't want to refund me money, I asked him to give the address where to send a warning letter. Waited another 10 minutes to get the address. After few minutes the "right" person answers to cancel the trip. The charged me for this almost 50% of tickets cost. I will never buy from this site because refund policy is a mess and they can change ticket price without notice.