Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2476777

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“After receiving a reasonable offer for our iPhone 4S...”

Written on: 27/02/2014 by KristianRyan1982 (1 review written)

After receiving a reasonable offer for our iPhone 4S models, beating offers by Mazuma and Cex, my partner and I decided to use Envirofone to sell our phones. BIG mistake. After the "testing process" my offer was reduced by more than 50% due to a triggered water mark in the earphone socket - this appears to be unusually common going by other reviews on this site - while my partner's offer dropped from £120 to £12 as the screen wasn't working. Unfortunately we had proof it was, as we took pictures of the phones before sending them off.

I mistakenly accepted the offer and immediately contacted them to rectify this mistake, only to be told the phone had "already been processed" - yet after a very angry phone call they have agreed to send the phone back to me within 7 days (the only redeeming point). However, if that had not been the case, I would not have received the lower payment until the 10th of March; a full 12 days after they received the phone. While this may not be entirely unreasonable compared to other anecdotes I thought it was a bit much!

In summary, I would not recommend using Envirofone to anyone - the fact that so many offers get reduced strikes me as highly suspicious. My theory is that they initially offer a very competitive price (to beat rivals such as Mazuma etc) then instantly drop the value when they receive the phone.

Visit envirofone.com