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★★☆☆☆

“Lost baggage? We'll take our time.”

written by Lovski on 26/02/2014

3 of us flew from LHR to SOF via IST on 15/02/14 flights 1980/1029. Flight service was good but the bags didn't arrive at IST. It was a skiing holiday so we needed suitable clothes. We didn't get our bags until Monday night (48 hours into our holiday, a day earlier than those delivered by Turkish Airlines), collected by our guest house owner in Bansko, so we wore the sames clothes that we traveled in for 3 whole days and couldn't enjoy our holiday. On the return flight we asked for an upgrade as compensation but were referred from one person to another at both airports SOF/IST and the last person in customer care shouted that because he wasn't Barrack Obama he couldn't do this for us. In one conversation on the phone an internet form was mentioned to get some compensation but this I have not found. The feed back forms on their website don't work. There were 13 passengers who had their holiday spoiled on our flight including us. I understand that the weather is beyond anyone's control, but why were you unable to deliver bags until Tuesday so our guest house owner had to collect them in person on Monday? This really lets the otherwise very good service down completely as they couldn't care less. Therefore I will consider Turkish Airlines along with Monarch as the worst airlines to fly with.

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