Written on: 25/02/2014
I was served in the Chiswick Store recently, and a member of staff spent a good deal of time advising me on cycling shoes, cleats and pedals.
He was very helpful, knowledgeable, and enjoyable to talk to. His honest, upfront advice and recommendations really impressed me - he wasn't pushing me for a sale, but simply wanted to give me the best advice and his honest opinions.
Although I didn't buy shoes in the store, I subsequently went online and picked up a pair of shoes and pedals. This is largely due to the impressive customer service I received in store and the sound advice received.