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“OVERPRICED SECRET HOTELS”

Written on: 24/02/2014

I booked a secret hotel with last minute.com for £199 which was apparently a discount of up to 31%. Upon contacting the hotel I was informed that the same room was available at £136 had I booked direct with them. Tried to call last minute.com twice and was hung up both times. Eventually got a response by email only to be told that the price match guarantee doesn't apply because they are offering a double room and the hotel are offering double or twin. In my view, this is absolutely diabolical. I would wholeheartedly discourage anyone from using this company as in my experience, they do not care about their customers. First and last time I will be using them.

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