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“Best Rates Guaranteed?”

written by porthallow on 24/02/2014

My husband thought he was on the Ibis website & booked through this company a birthday weekend in London. When he realised his mistake he checked with the Ibis & found that booking through their own website would have been cheaper. I emailed to point this out & was asked to send evidence as they could not find the Ibis website??!! so I copied the page quoting a price for booking the same dates into an email. This has been followed by no response even though I have emailed them several times. All I am asking is that they are fair & reimburse me for the excess we have paid over & above what we would have paid if we had booked direct with the hotel. Surely if they are not prepared to do this then they should not make the claim on their website that their best rates are guaranteed? eurobookings.com have just ignored my last couple of emails it's very frustrating & I would not recommend anyone to book through them.

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