Written on: 21/02/2014 by Zuccho (1 review written)
Bought a berghaus jacket which had a intermittent fault with the zip. Took back to the shop who pulled and yanked at the zip but the fault wouldn't happen, was told that I couldn't have a refund.
Rang customer services who told me I could have an exchange if I sent the jacket back. Sent it back and after waiting 11 days with no correspondence have been told that I'm getting the same jacket back after no fault was found. AMAZING!!!!
So now left with a jacket that's been manipulated in every way and is faulted. Do not use this company unless you fancy taking a chance with your money.