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“Parcel not received”

written by Ghirls88 on 19/02/2014

First and last time I will use this company. I ordered napkins for my party on 31/1/2014 When I hadn't received them by 18th February I contacted them by email. They responded with "they were despatched on 3rd February by RM 48 hour which I had paid for. I advised them I had contacted the RM and my parcel was not there. There response was to email me a copy if their policy which states you must let them know in 10 days if you haven't received the parcel. I was unaware if this policy and was giving them the benefit if the doubt. Appalling policy and worse company I have dealt with

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