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★☆☆☆☆

“Will never use again”

written by on 16/02/2014

best way to write this is probably a timeline.
11/10 walkers came out & we ordered upvc wood grain effect interior french doors with satin finish handles & hinges.
17/10 surveyor came to measure up but didn't seem too sure about best way to measure!
07/11 fitters arrived,1st thing they said was they could not complete the job today as the architrave to go round the door had not been ordered & they had no tape to fit the astragal bars.the surveyor turned up & after a phone call said it could take 3 weeks to get the architrave,said he,d ring today with a date to fit architrave.as the fitters worked things got worse,1st the strips to cover gaps between the doors & side panels were plain not wood grain effect,then the door handles would not work as the spindles were not long enough next the handles + hinges were chrome instead of satin,then to top it all the doors were set too low a & would not open as they caught on the carpet.fitters said they would give a list of all that had gone wrong to
the surveyor.
08/11 had to ring walkers to find out what was happening as no one had got back to us as promised.
11/11 sent a letter of complaint to walkers manager asking him to get in touch after 2pm tue 12th.
12/11 came out of work at 2pm to find a voice mail (sent at 1.50pm) from walkers saying they would ring back later that day.
13/11 had to ring again as no one got back to me spoke to the manager,fittings manager rang back later that day to say he was now taking on my case & would sort things asap.
18/11 fitters came back to fit astragal bars & architrave,still no sign of satin handles/hinges.
19/11 walkers rang to arrange to come morning 22/11 to fit handles/hinges.
22/11 no one turned up,rang walkers to see if they were coming,said they would ring back.
26/11 had to ring walkers again as no one had rung us back again,spoke to manager again to complain about lack of service + to complain about shoddy work as we had noticed a piece of architrave was hanging off + the astragal bars were loose/bulging off/cut short.asked for himself or another manager to come out & see the mess the doors were in.that evening the fitting manager came out,when we pointed out the state of the bars he said that is how they are fitted,when we said we would get an independent review he suddenly saw what was wrong with them & started pointing other things out that were wrong such as a side panel was upside down.we said we did not want the same fitters to come out as we had no confidence in them,3 times he said he would get someone from manufacturing to come & finish the work.
27/11 walkers rang to arrange to come again 02/12
29/11 rang walkers to say i could not get off work & could they come 12/12,said they would ring me back to confirm,got home from work to find the fittings manager had rung my wife instead & tried to pressure her into letting them come 02/12. not happy at all.
09/12 had to ring walkers to find out if they were coming 12/12 as there had been no contact or confirmation from them,was told they would be here at 9am 12/12.
12/12 8am was just getting up when i heard my gates open,looked out to see walkers van reversing into my drive,was even more amased to see same fitters,rang walkers to find out why same fitters & was told they always send same fitters back to job when we mentioned he said someone from manufacturing was supposed to be coming he denied he had said this and accused us of having bad blood with the fitters,i said if he was confident they could do the job i was happy for them to stay,he said he was 100% confident,within an hour the fitters admitted they could not do the bars saying the cutting machine was set up wrong & they didn't know how to set it.rang walkers who pulled them off the job.
13.12 walkers rang to say someone from manufacturing would be coming out 19/12.
19/12 a guy from manufacturing turned up & took approx 5hrs to put right,walkers rang within an hour chasing there money,offered £150 compo but went up to £200 after 10 mins arguing said they would not offer any more,we reluctantly took this as we could not stand dealing with walkers any longer.
12/12

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