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★☆☆☆☆

“Opodo is the plague. Keep away!”

written by DaveRS61 on 15/02/2014

My son is backpacking around Europe. I booked a flight for him to the ice hotel in Kiruna Sweden. He does not have easy access to the internet so I arranged the flight for him. I booked through Opodo because it was a great price. After the flight was confirmed and my credit card billed I received an email saying they wanted a scan of his passport, my credit card and his drivers license. With identity theft rampant I sent an email to Opodo through their contact us saying that I received and email with a peculiar request. No response. Then the day before the flight was to depart I received an email stating that it was a legitimate request and Opodo had cancelled his flight. I called the airlines and they confirmed that the flight was cancelled and that those flights were now full. I had to rebook at a much higher price at a less convenient time. Be warned! Keep away!

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