Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2456860

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Fraudulent service, don't buy online.”

Written on: 12/02/2014 by Anna_chet (1 review written)

I love American Apparel. Their jeans fit like a dream, but, the fact you can get all their stuff delivered to your door, definitely sounded too good to be true. I ordered two pairs of easy jeans, which came to exactly £132, which, i evaluated as being worth it-since i love the pair i own already. However, when i went to purchase them online, i was halted by a notification on the page stating that, 'your order cannot be processed.' i perceived this as being a floor in their computing system, as i had both the money, and a working card to afford this order. I tried again, and again, but received the same notification. I eventually gave up, realising that it just wasn't working. A few days later i received a call, followed by a letter, from my bank. They stated that there has been 'unusual activity' on my card. I realised, with a little information from my bank, that they were all purchases off americanapparel.com. I'd been charged three times for my 'failed' payment, which resulted in me paying out a total of £392 along with random and unnecessary charges of £1 from american apparel in-between. I checked my email, but there is no record of any email saying 'we have received your order' ,or, 'your order is on its way' since contacting the company, i have received no response and no refund, leaving a big sum of £395 (including the £1 charges) from my account. I have, longer than a week onwards, received nothing from american apparel
I suggest that if you want to buy from here, buy from their shops, NOT ONLINE, it's not worth the risk, nor the burden-horrible company.