Written on: 12/02/2014
I ordered valentine flowers at Arena, Hawarden on behalf of a soldier serving abroad. Order No.2895112
At the time of the order I paid £4.99 for morning delivery which was 8.00am to 1.00pm However, I then contacted Arena Flowers by email and asked if they could possibly deliver by 12 noon.
I was then informed that there was no a.m. delivery on the 14th and they were not entirely sure how I managed to get it. They refunded the £4.99 that I had paid.
Had I not asked for a slightly earlier delivery time I would not have been aware that there was no morning delivery and would have still been charged for it.
In view of the situation, I cancelled the order.
I awarded the one star because of a quick refund through paypal.