Written on: 11/02/2014
I applied for a domain name and email address set up from 1and1.co.uk on 1 December 2013, a few days later i heard nothing and started emailing the company. I still heard nothing and my emails came back undelivered. I tried ringing and could not get through on the phone line. In disgust I gave up as I had a business that needed its own email address and couldn't wait for 1and1 to get its act together. i bought the same service from Godaddy who set it up within 24 hours.
More than 2 months later 1and1 have billed me for the email although they can't set it up properly. This was a week ago and i have again been trying to mail every email address to complain and get a refund. Nobody seems capable of cancelling the package and refunding my money. I am disgusted with the company and would not recommend them at all.