Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2454122

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“4 years and still no sorted out!”

written by AngryatNRAM on 10/02/2014

Ive read alot of the reviews on here and im so glad to see I am not the only one who is suffering the NRAM curse.

4 years ago there was an honest mix up with a payment and from then on I have been harassed, threatened and lied to. I have had bailiffs attempting to come to my house twice even though the day they claimed to have come was two days after the date of the letter they sent in the post stating they came to my house but still wanted to charge me money for me being at work earning money!

The best bit about this I have on many occasions tried to sort out paying this mix up and each and every time I got reject. I even had one member of staff saying they will personally ring every day till I pay. I have complained so many times and all rejected bar one that said my payment plan is suitable so ring up and arrange it. So i did for it to get rejected.

I had staff saying that I would need to pay to months payment in one month and at the time I had just come out of unemployment and low income from a very high paid job. What got me when unemployed I paid the mortgage every month out of my savings. £10000 gone in one year on bills. They didn't care and demanded full payment.

I then received upto 4 to 5 calls a day harassing me for payment. It has made me suffer from anxiety and one Christmas eve i revived 14 missed calls. over two weeks 32 missed calls.

The financial ombudsman were useless and sided with them and said that amount of calls was justified!! not even the bodies that suppose to help you don't.

I have finally written to the CEO who delegated the complaint to have my complaint slammed in my face and said they will no longer hold a discussion about this issue.

I have now take this to my MP and will be setting up an e-petition as clearly they have no duty of care to the customers.

STAY CLEAR

Was this review helpful? 0 0